Frequently Asked Questions
Existing subscribers: Yes! please email us your reorder request to [email protected] for details.
Everyone: We are in the process of creating a traditional online store. Coming Soon!!
We send you 4 different spice blends in each shipment and they are packaged in FDA-approved, food-grade pouches.
The pouches contain enough spice blend to make its corresponding recipe. Occasionally, we give a little extra spice and you may have some leftover in the pouch. But we cannot guarantee there will be extra beyond what its recipe calls for. So, at a minimum, each pouch is a single-use for a 4 portion meal but DO measure it out to cook the recipe as there is often extra.
We have a number of premium spice vendors / suppliers located in the SF Bay Area as well as outside of California. We buy only enough spice to make our product each month.
Where possible, we purchase whole spice seeds and pods then toast (if appropriate) and custom grind our spices to blend according to our recipes. By sourcing new herbs and spices each month and making small batches, we maximize the freshness and flavor of our spices.
Freshly-ground spices are enormously more flavorful than those you buy in store jars. Bottled spices you buy in the store may sit on shelves in warehouses and supermarkets for up to 2 years before you eat them. And of course we are all guilty of storing spices in our own cabinets for years, which all adds up to bland-tasting food.
When you purchase a gift subscription, you are asked to enter a gift message and the recipient’s shipping address and email address. We print a small gift card insert notifying the recipient what the subscription is, the length of subscription, and who sent the gift.
We will not email the gift recipient before the first package ships, so it will be a surprise to them until they open it 🙂
Your card is charged up front for the length of your subscription at the time of purchase. We currently offer 3 plans: month-to-month (1 month), 6 months, and 12 months. We give you a discount for prepaying longer subscriptions.
For example, if you order 1 month, you will pay for the upcoming month, and then be billed each month thereafter before we ship on a month-to-month basis. Renewals are billed on the last day of each month.
If you order 12 months, you will pay for all 12 months up front, but at a lower monthly rate. You will not be billed again for renewal for 11.5 months.
For month-month subscribers, you can pause shipments by skipping your next renewal in your dashboard (effectively pausing for 1 month). If you are a prepaid customer and need to skip a shipment, please email us [email protected]
Renewal notice emails are always sent before your card is charged.
Typically we ship on the 15th of each month via USPS. If you order prior to the 14th of the month, you can expect to receive your order generally 3-4 days after we ship, or approximately the 20th or 21st of the month your order was placed. Our cutoff date for the existing month depends on inventory, but is often the 20th of each month. Orders placed after the cutoff may ship the following month (at our discretion). We’ll send you an email notice as soon as your shipment goes out. International addresses will ship with a USPS tracking number so you can track progress across borders. Please note: subscribers in Alaska, Hawaii, or other countries will experience slightly longer shipping times.
We ship worldwide!
If you are in the US, shipping is FREE! To Canada, shipping is $7. To the rest of the world, shipping is $11.
Yes, you can. If you purchased directly from our website, click the “Log In” button at the top of the screen (or in the mobile menu if on a phone/tablet). Then click “Edit” under “Your Subscription(s)” and then you can cancel or otherwise manage your subscription.
**If you purchased a subscription through our e-commerce partner site cratejoy.com you should go to their website to log in and manage your subscription. Click “sign in” at top of their screen, then “subscriptions” (if you don’t see it, click your name at the top menu). You will see a list of subscriptions made through our e-commerce partner Cratejoy and you can manage them here.
If you are unhappy and want to cancel, give us a shot to win you back. Drop us a note at [email protected]. We love feedback and will try our best to make you happy 🙂
Finally, if you still have remaining balance on your subscription for months that have not yet shipped, you can request a prorated refund by emailing us at [email protected] Refunds are processed back to the payment card and take about 3-5 business days to post. A confirmation email is sent after the refund.
Because we ship a food product (spices), we cannot accept returns and cannot refund any packages that already shipped.
However, you can cancel your subscription anytime. Any prepaid portion remaining for unshipped months can be refunded to the card used to purchase. You must request a prorated refund by emailing us at [email protected] Refunds are processed back to the payment card and take about 3-5 business days to post.
To cancel, log in to your account on cratejoy.com. Click “sign in” at top of screen, then “subscriptions” (if you don’t see it, click your name at the top menu). You will see a list of subscriptions made through our ecommerce partner Cratejoy and you can manage them here.
There are no contracts, commitments, or fine print – you can cancel your subscription at any time!
The only stipulation is that we cannot refund any month’s packages once shipped. Any prepaid portion remaining for unshipped months will be refunded to the credit card used to purchase once you request a prorated refund by emailing us at [email protected]
If you are unhappy and want to cancel, give us a shot to win you back first. Drop us a note at [email protected]. We love feedback and will try our best to make you happy 🙂
Piquant is pronounced: “PEEK” (as in peekaboo) + “ant” like the bug. Piquant is a fancy dictionary word that means:
pleasantly spicy or appetizing flavor
and has a secondary meaning:
pleasantly stimulating or exciting to the mind
We like to think both definitions apply to us 🙂
Each month you receive a box containing 4 unique spice blends and 4 new recipes.
Each recipe is designed to serve 4 people (or 4 portions if you meal plan for leftovers). So, you’ll be able to cook a total of at least 16 portions (4 different meals & 4 servings per meal) per month with each shipment from us.