Frequently Asked Questions

 
 
  • Each month you receive a box containing 4 unique spice blends and 4 new recipes.

    Each recipe is designed to serve 4 people (or 4 portions if you meal plan for leftovers). So, you’ll be able to cook a total of at least 16 portions (4 different meals & 4 servings per meal) per month with each shipment from us.

  • We send you 4 different spice blends in each shipment and they are packaged in FDA-approved, food-grade pouches. 

    The pouches contain enough spice blend to make its corresponding recipe. Occasionally, we give a little extra spice and you may have some leftover in the pouch. But we cannot guarantee there will be extra beyond what its recipe calls for. So, consider each pouch to be single-use for a 4 portion meal but DO measure it out to cook the recipe.

  • We have a number of premium spice vendors / suppliers located in the SF Bay Area as well as outside of California. We buy only enough spice to make our product each month.

    Where possible, we purchase whole spice seeds and pods then toast (if appropriate) and custom grind our spices to blend according to our recipes. By sourcing new herbs and spices each month and making small batches, we maximize the freshness and flavor of our spices. 

    Freshly-ground spices are enormously more flavorful than those you buy in store jars. Bottled spices you buy in the store may sit on shelves in warehouses and supermarkets for up to 2 years before you eat them. And of course we are all guilty of storing spices in our own cabinets for years, which all adds up to bland-tasting food.

  • Your card is charged up front for the length of your subscription at the time of purchase. We currently offer 3 plans: month-to-month (1 month), 6 months, and 12 months. We give you a discount for prepaying longer subscriptions. 

    For example, if you order 1 month, you will pay for the upcoming month, and then be billed each month thereafter before we ship on a month-to-month basis. 

    If you order 12 months, you will pay for all 12 months up front, but at a lower monthly rate. You will not be billed again for renewal for 11.5 months.

    You can skip a shipment by pausing your subscription in your dashboard. And of course you can cancel anytime by logging into your account. If you still have remaining months on your subscription that have not yet shipped, you will receive a refund prorated for those remaining months.

    Renewal notice emails are sent before your card is charged

  • Typically we ship on the 15th of each month via USPS. If you order prior to the 14th of the month, you can expect to receive your order generally 4-5 days after we ship, or approximately the 20th or 21st of the month your order was placed. 

    We’ll send you a shipping notice as soon as your shipment goes out which includes tracking so you can stay up to date on when it will arrive! Please note: subscribers in Alaska, Hawaii, or other countries will experience slightly longer shipping times.

  • We now ship worldwide!

  • If you are in the US, shipping is FREE! To Canada, shipping is $9. To the rest of the world, shipping is $13.

  • Yes, you can! It’s actually easy to do… just log in to your account (click “log in” at top of screen) and adjust your subscription.

    If you are unhappy and want to cancel, give us a shot to win you back. Drop us a note at [email protected]. We love feedback and will try our best to make you happy 🙂

  • Because we ship a food product (spices), we cannot accept returns and cannot refund any packages that already shipped.

    However, you can cancel your subscription anytime. Any prepaid portion remaining for unshipped months will be refunded to the credit card used to purchase. Log in to your account (click “log in” at top of screen) to manage your subscription.

    If you are unhappy and want to cancel, give us a shot to win you back. Drop us a note at [email protected]. We love feedback and will try our best to make you happy 🙂

  • There are no contracts, commitments, or fine print – you can cancel your subscription at any time!

    The only stipulation is that we cannot refund any month’s packages once shipped. Any prepaid portion remaining for unshipped months will be refunded to the credit card used to purchase. 

    Simply log in to your account (click “log in” at top of screen) to manage / cancel your subscription.

    If you are unhappy and want to cancel, give us a shot to win you back first. Drop us a note at [email protected]. We love feedback and will try our best to make you happy 🙂

  • Piquant is pronounced: “PEEK” (as in peekaboo) + “ant” like the bug. Piquant is a fancy dictionary word that means:

    pleasantly spicy or appetizing flavor

    and has a secondary meaning:

    pleasantly stimulating or exciting to the mind

    We like to think both definitions apply to us 🙂 

 

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