Refund Policy

Refund Policy

Our refund policy is simple: we will refund the balance on an order for any unshipped items or months if you request a refund.

You must contact us to request a refund.

Because we sell a food product, we cannot refund or accept returns on items that have already shipped.

Missing Shipments

We have great results shipping our subscriptions with US Postal Service. But, sometimes delivery takes longer than expected or (rarely) items go missing. Our Shipping policy has been adjusted during the Covid19 pandemic because of delays and longer delivery times.

We will send a free replacement at the 4 week point after the original shipment to give USPS time to deliver the item. Nearly all of our shipments arrive well before 4 weeks. But, if you prefer a refund of the shipped order instead of a replacement, you can request a refund for the shipped but undelivered item at the 4 week point from the original shipment.

Cancelling Subscriptions and Refunds

Cancelling a prepaid subscription will not trigger a refund. A cancellation simply prevents the account from renewing in the future.

You must contact us to request a refund.

For example, if you purchased a 6 month subscription and decide after the 4th shipment you no longer want the subscription, you can cancel your account by logging in and managing your order. Then, you should reach out to us to request a refund either by: a) using the customer support chat feature on the website or b) emailing us at customers@piquantpost.com. In this example, we will refund the prorated balance on the account for the 2 unshipped months (so 2/6 or 33% of the original purchase).

Please reach out if you need assistance!